Help! I Can’t Register. What am I doing wrong?
We use WooCommerce to run our shop. Registration works the same on all WooCommerce sites.
We have a step-by-step tutorial with images for setting up an account on our site. If you have any trouble at all, start from the beginning and follow these steps.
That will resolve 99.9% of any problem you may be having.
For the remaining 0.1% of the time, contact us right away.
In a perfect world, software would always work as designed but sometimes after an update with either our server, our website framework, or our shopping software, we hit a glitch—and we may not know about it until one of our customers tells us there is a problem.
Do I have to register for an account to place an order?
Yes, you do. It’s free and it only takes a few minutes.
Registering allows us to give you better customer service. It creates a permanent account and all digital purchases remain available in your download area. If you lose your file or the document becomes corrupted, you can download another copy. An account also gives you instant access to new files if they are updated after your purchase. It also allows us to easily troubleshoot problems if you have an issue with your order or product.
Your privacy is guaranteed. We never share, sell or barter your personal information.
How do I create an account on this site?
Click on the LOGIN/REGISTER link in the top right-hand corner of the website and follow the directions.
BE SURE TO MAKE A NOTE OF THE EMAIL YOU USED TO REGISTER AND YOUR PASSWORD.
If you need more help, click here for detailed step-by-step instructions.
Can I order by phone or mail?
Not at this time. You may purchase products from this website or you can also find them at Amazon.com or your local LDS bookstore.
If you are a re-seller, please contact Brigham Distributing.
Do I have to have a PayPal account to order?
We use PayPal to process all payments, but you don’t need your own PayPal account. If you have a valid credit card, PayPal will process it without having you open account with them.
If you want to use a bank transfer, you will need to have a PayPal account.
Can I pay with a check or money order?
Not at this time. Sorry. You must pay for your order using a valid credit card or a bank transfer through PayPal.
How do I purchase something from your site?
It’s really easy!
- Create an account.
- Add items to your cart.
- Check out.
- As soon as your payment processes, digital products will be available for download. Tangible products will be shipped within 2 business days.
If you need more help, we have detailed step-by-step instructions under the How To… menu.
Do you offer Gift Certificates?
We will, very soon!
What is an E-book?
An eBook is a digitized electronic version of a book that you can download to an e-book reader (like a Kindle, Nook, or iPad), a handheld device (like a cell phone or PDA), or to your personal computer (PC or Mac).
There are a variety of e-book formats. That is why we package our e-books in a zipped file that contains the five most popular e-book formats: EPUB, MOBI, PRC, PDB, LRF.
You will need to check the documentation that came with your reader to find the format that is specific to the type of e-book reader you have.
Do I have to buy an E-book reader to read an E-book?
If you purchase a downloadable pdf file, you will need some type of software that allows you to open, read, and print a pdf file. We recommend the free Adobe Acrobat Reader software.
Can I share my eBook with a friend?
Sorry, but no. Books are protected by copyright law and may not be copied or distributed.
When you purchase a book from our site, you are purchasing a license for your own personal use. If you own multiple e-readers, you may download it to each reader—for example, you may put a copy on your Kindle, one on your Nook, and one on your PC.
However, when you email a file to a friend or give away the formats you can’t use, you are breaking the law. You are, in effect, robbing the author of their fair payment for their creation, and making it difficult for us to continue to offer quality digital books at low prices.
If you were the recipient of an unauthorized copy of a book from our site, please delete the file or contact us to make payment.
Please do not participate in digital piracy.
How do I purchase an eBook from your site?
- First you must create an account. If you need help, click here for step-by-step instructions. If you have already created an account, log-in.
- In the top menu, click SHOP and browse to find the title you want.
- When you find the title you want, add it to your shopping cart by clicking the green Add to Cart button.
- Continue shopping until you have added all the items you want to your cart.
- Click the gold View Cart button. and follow the directions.
- As soon as your PayPal payment is verified, any eBooks you have ordered will be available for download. Tangible products will be shipped as soon as possible.
How do I download an e-book from your site?
- Log in to your account.
- Click on “My Account” at the top right of the screen
- Go to your DOWNLOADS area. A list of your available downloads will display.
- Click the DOWNLOAD button to download each book purchased.
- Make a note of where you saved your files on your computer so you can find them easily.
If you need more help downloading your files, click here for detailed step-by-step instructions.
Why do you sell multiple e-book formats in one zipped file?
We believe that when you buy an e-book, you should be able to read it on any device that you own. Having to purchase a different format for each device is like saying you have to purchase additional print books if you want to read it in a different room.
And that’s why we bundle all available formats for any given title in one zipped file.
NOTE: Because PDF files are printable, they are sold separately from other e-book formats.
How do I unzip the E-book files?
Most of the newer PCs, Macs, and tablets come with software to unzip files. Usually, you simply double-click or tap the zipped file.
If you don’t have unzipping software, you may find it at a variety of places online.
The links below are provided as a courtesy to our customers. We do not endorse nor make any claims of reliability for these products or sites. Download at your own risk.
How do I know which E-book format to use?
Your reader device or app should have come with a user guide listing the compatible file formats.
Note: Once an eBook has been downloaded, it cannot be refunded or exchanged. Please be sure your device can read one of the available formats before downloading.
How do I upload the E-book to my reader?
Every e-book reader and app works just a little differently. We cannot possibly give detailed instructions for how to do this for every reader, device, or app type. Please consult the documentation that came with your device.
These are the basic steps:
- After downloading and unzipping your files, determine which e-book format your device uses.
- Follow the directions that came with your device to connect it to your computer.
- In most cases, you will be able to drag the e-book file from your computer into the appropriate folder on your device, usually the Documents or My Documents folder.
- Follow the directions that came with your device to safely disconnect it from your computer.
- You may keep a backup file of the book on your computer.
Can I purchase multiple copies of an E-book?
You can, but since you can store a copy on your personal computer, as well as on multiple reader(s) for your personal use, there is really no need to do so.
The exception to this is if you are purchasing copies for friends. In this case, we suggest giving them a Gift Certificate instead. This way, they can create their own account and have access to additional downloads.
Can I print the E-book?
Some of the downloadable items on this site are available in PDF format. If they are, you have the right to print one copy of the book for your own personal use. Should that copy be damaged or destroyed, you may print a replacement copy.
If it is one of our journaling supplements, you may print a new blank copy each time you go through the accompanying book.
Other e-book formats are not printable.
You may not print multiple copies to share or sell.
What if something goes wrong?
Contact us right away! We want you to be satisfied with our products and our service.
What if I accidentally purchase the wrong book?
If it’s an e-book—don’t download it and contact us as soon as possible. If it hasn’t been downloaded, we can refund your money or offer an exchange. However, once an e-book has been downloaded, it cannot be refunded or exchanged.
What if I lose my eBook file?
Another benefit of registering! When you place the order, the downloadable e-book stays in the Downloads area of your account. We give you three downloads in case you lose your reader or your hard drive crashes.
If you need help downloading your e-book or other digital items, click here for step-by-step instructions.
I have a question you haven’t answered here. What do I do?
Contact us. We will do our best to respond in a timely manner.